At Elephant Growth Strain, we prioritize customer satisfaction and product quality. Due to the nature of our products, we have specific guidelines for returns and refunds to ensure fairness and compliance with industry standards.

 Return Policy

Because our products are consumable and regulated, all sales are final. We do not accept returns on any opened or used products due to safety, hygiene, and legal concerns.

However, we will gladly offer a replacement or store credit in the following situations:

• You received the wrong item.

• Your product was damaged during shipping.

• Your order was incomplete or missing items.

To qualify for a resolution, you must contact us within 3 days of delivery with photo evidence of the issue.

 Refund Policy

Refunds are only issued under the following conditions:

• Your order was cancelled before it was processed or shipped.

• The item delivered was incorrect, and a replacement is not available.

Approved refunds will be credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

 How to Request a Return or Refund

To initiate a request, please email our support team at:
support@elephantgrowthstrain.com
Include the following details:

• Full Name

• Order Number

• Description of the issue

• Clear photo(s) of the product or packaging

Our customer service team will review your request and respond within 48 hours.

Note: We reserve the right to deny any return or refund requests that do not meet our policy guidelines.

Thank you for choosing Elephant Growth Strain – premium products, premium experience.